This policy explains how free trials, cancelling, changing plans and refunds work for Marvis AI subscriptions from OmniNexus Sdn Bhd (Company No. 202401012303 / 1558153-T) ("OmniNexus", "we", "us"). It is part of our Terms of Service. The plans and prices are on the pricing page.
Free trials
The Starter and Pro plans start with a free trial. You are not charged during the trial, and the trial period is shown when you start it.
If you do not cancel before the trial ends, your plan starts and the first payment is taken from the payment method you gave us. To avoid being charged, cancel before the last day of the trial.
Cancelling your plan
You can cancel at any time, from the billing settings in Marvis or by writing to us at support@omninexus.io from the email address on your account.
When you cancel:
- your plan stays active until the end of the period you have already paid for, and you can keep using it until then;
- you are not charged again; and
- when the period ends, you have 30 days to export your content before we delete it, as our Privacy Policy explains.
Posts you have already published stay on your social accounts. Posts scheduled for after your plan ends are not published.
Refunds
Payments are not refundable once a billing period has started. This includes:
- the rest of a month or year after you cancel;
- AI posts, videos or other allowances you did not use;
- a renewal you forgot to cancel; and
- a plan we suspended or ended because you broke our Terms of Service or Acceptable Use Policy.
We do give a refund when:
- we charged you by mistake, such as a duplicate charge or the wrong amount;
- we stop offering Marvis, for any amount you paid for the time after it stops;
- we end your access because of an intellectual property claim against Marvis, as our Terms of Service explain, for the time left in your period; or
- the law requires one.
If you think you are owed a refund, write to us at support@omninexus.io within 14 days of the charge, with the email address on your account and the date and amount of the charge.
How refunds are paid
We refund the payment method you used. Your bank or card issuer may take a few business days to show it. If that method no longer works, we will agree another way with you.
Changing plans
You can move to a different plan or billing cycle in the billing settings in Marvis:
- Upgrading. The new plan and its limits start straight away. We charge the difference for the rest of the current period.
- Downgrading. The change starts at your next renewal, so you keep your current plan until then. If your account is over the new plan's limits, such as having more brands or team seats than it allows, you choose what to keep before the change.
Failed payments
If a payment fails, we will try again and tell you by email. If it still fails, we may pause your account until the payment goes through. Your content stays safe while the account is paused.
Chargebacks
If something is wrong with a charge, please write to us before you contact your bank. Most problems are faster to fix directly. If you file a chargeback, we may pause your account while the bank looks into it.
Enterprise plans and services
Enterprise plans and the done-for-you content team are billed under their quote or order form. Where that document says something different about cancelling or refunds, it applies instead of this policy.
Contact us
For billing questions, write to us at support@omninexus.io.
OmniNexus Sdn Bhd (Company No. 202401012303 / 1558153-T), B-06-06, Skypark @ One City, Jalan USJ 25/1, 47650 Subang Jaya, Selangor, Malaysia.